14:30 - 14:45  

14:45 - 15:30   Marrocco Daniela

Patient Profiling and Experience: Profiling Techniques, Language Intelligence, Interaction with Humanities to Define Patient's Decision-making Process; i.e. that 50% which has nothing to do with clinical proficiency

15:30 - 16:00   Ferrante Annibale

Patient Profiling and Patient Journey: How to Manage the Patient for an Ethical Approach to Define and Present a Patient Oriented Treatment Plan

16:00 - 16:30  

16:30 - 17:30   Ferrante Annibale

Presentation and Negotiation Techniques on Treatment Plan and Terms of Payment Based on Decision-making Profiling of Patients